We do not offer a refund policy on custom made bespoke mats and an order cannot be cancelled once you have made a custom order with us – by making a purchase you agree to confirming your custom order with AutoMartShop Please note that all our mats are custom made to order to suit your individual vehicle which you specify on your order form –  terms in line with consumer contracts regulation.

Please note: If after a 60 day period from your initial transaction you are offered a partial or full refund for any reason agreed between you and AutoMartShop, you must agree that you will have to use or set up a PayPal account in order to receive the refund.

Return claims must be agreed between a customer and AutoMartShop:

• Products must be returned in our store Or At kiosk
• Product must be returned unused and undamaged in its original packaging.
• If after delivery a revision is required, we, AutoMartShop, have the right to rectify the design.
• If customers insist on returning custom made products, they will be subject to a re-stocking fee of 35% of the total amount of the original price to cover materials and workmanship for your custom order.

Please Note: you will be responsible for the return postage and packaging cost.

Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.

Ship your AutoMartShop Product and include:

• A note stating reason for return
• Your name, order number with receipt, email address, phone number and your address

We advise you return your product using a tracked delivery service.